All Lii Song drivers have a lifetime warranty, and 1-year warranty for other parts like cabinets to the original buyer, the warranty covers troubles aside of natural wear&tear, shipping, abuse and mis use.
In case warranty is applied, customers should contact Lii Song with as much detailed as possible information about the trouble, we will firstly give instructions of some troubleshooting steps, then in case repair is needed, according to the situation, we can send parts to customers or customers send the product to our Hangzhou workshop to repair.
Price of material and handling is covered by the warranty, shipping fare and diverse charges caused by customs are not covered.
Refund and return of products:
The customer has right to ask for refund (before product shipped) or return (after product shipped) after order placed with payment done, with details as following:
Fees charged by third-party payment gateways (e.g. 4% service fee by Paypal) can’t be refunded by Lii Song and their refund is reliable to policies of those gateways.
All Lii Song products have a trial period of 45 days since reception. Within the period, customer can ask for returning them regardless the reason with a 10% restocking fee on a platform of $20 and not bypassing $100 per order for orders of driver units. For complete speakers, the restocking fee would be calculated separately as 10% of the total amount of the complete speaker products.
For executing the return, please pack the product well (ideally in its original package) and get it in full protection to avoid damage on route of return, with photos proving the good condition before sending, then send it to the nearest return address communicated by lii-audio.com. In general, a return will be handled within 4 local business days after delivery, but this delay may exceed for reasons such as technical evaluation. Customer is responsible for return shipping.
This policies is not applicable for products made by customer’s demand of customization, of which the policies should be negotiated separately.